Last Updated: March 1, 2022
We are delighted that you have chosen to visit this Website (referred to as the “Website” or the “Site”) operated by or on behalf of Flexpress on its own behalf and on behalf of its affiliated entities (collectively referred to as “Flexpress,” “us,” and “we”).
Country-specific and State-specific Privacy Policies
Data protection and privacy regulations vary worldwide. Consequently, we may need to adjust our privacy practices to comply with specific legal requirements in countries where we conduct business.
Information We Collect
In connection with your use of the Services, you may provide personal information to us through various means. The types of personal information we collect include:
Contact information (such as name, email address, shipping address and instructions, postal code, telephone number, and personal ID).
Login credentials for creating an account on the Services (such as email address and password).
Information contained in your social media public profile if you choose to create an account on the Services using your social media account.
User-generated content related to comments, questions, and answers.
Payment information, such as name, billing address, account number, and payment card details (including card number, expiration date, and security code) for payments processed by us. For payments processed by other third parties like PayPal or Apple Pay, the privacy policies of those parties will govern such information.
Order history, including information about purchased or viewed products on the Services.
Details provided in contests, sweepstakes, and surveys.
Social media information, such as social media handles, content, and other data shared with us through third-party features used on our Services (such as apps, tools, payment services, widgets, and plugins offered by social media services like Facebook, Google, Instagram, LinkedIn, Twitter, and YouTube) or posted on social media pages.
Other personal information contained in the content you submit on the Services, such as through our “Contact Us” feature or other customer support tools.
Information submitted in connection with a career opportunity at Flexpress, such as contact details, information in your resume and cover letter, and details about your current employment.
Country/region and language preference based on mobile device settings and/or IP.
IP address, device, operating system, and browser information that we detect.
Providing this information is not mandatory. However, if you choose not to provide it, we may not be able to offer you certain Services and related features.
How We Use the Collected Information
We will use the information collected through the Services as necessary to fulfill our contractual obligation of providing you with the requested products and services, delivering ordered products
(including transportation and customs clearance through third-party service providers), and managing career opportunities with Flexpress.
We may also use the information collected through the Services when we have a legitimate interest to do so. This includes supporting the following functions and activities:
Establishing and managing your account.
Communicating with you about your account, transactions, and providing information about features and enhancements.
Processing claims related to our products and services, and keeping you informed about the status of your order.
Improving and customizing your experience with the Services, including providing recommendations based on your preferences.
Identifying and authenticating you for the use of the Services.
Marketing our products to you and providing promotions, such as special deals, coupons, discounts, and contest opportunities.
Communicating with you about, and administering your participation in, contests, sweepstakes, or surveys.
Responding to your requests and inquiries and providing customer support through chatbots or other customer support tools.
Operating, evaluating, and improving our business (including developing new services, enhancing and improving our Services, managing our communications, analyzing our user base and Services, conducting data analytics and market research, and performing accounting, auditing, and other internal functions).
Protecting against, identifying, and preventing fraud, other criminal activity, claims, and liabilities.
Communicating with you about changes to our policies.
Additionally, if you have subscribed to receive newsletters, emails, SMS, push notifications, or notifications about our products, services, sales, and special offers, we may use your contact information to send them to you. However, you can change your communication preferences or opt-out from marketing mailing lists by logging into your account, clicking on “Communication Preferences,” following the “Unsubscribe” link in our emails, texting STOP to the provided short code number, or contacting us as specified in the How to Contact Us section below. Operational emails regarding transactions and other account-specific matters will still be sent even if you unsubscribe from marketing emails.
We may combine the information collected through our websites with information obtained through other means for the purposes described above. We may also use the information collected in other ways for which we provide specific notice at the time of collection or with your consent.
Automated Data Collection
When you use our Services or open our emails, certain information may be collected automatically, such as first-party cookies from our Website or third parties, including cookies from our partnering vendors, Flash cookies, local storage, web beacons, device identifiers, server logs, and other technologies. This information may include your device IP address, domain name, device identifiers, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our Services (such as visited web pages, clicked links, and used features), referring pages, access dates and times, and other information regarding your use of our Services. Additionally, we may receive your device’s geolocation and other location-related information through GPS, Bluetooth, Wi-Fi signals, and other technologies. Your device may notify you when the Services attempt to collect your precise geolocation.
A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, connects web pages to web servers and their cookies. It may be used to transmit information collected through cookies back to a web server. Beacons in emails may help us track response rates, identify when our emails are accessed or forwarded, and serve other purposes mentioned above.
As required by applicable law, we will obtain your consent before placing cookies or similar technologies on your computer
. You can manage cookie settings on your web browser to prevent certain types of cookies from being downloaded. Most web browsers provide instructions on how to stop accepting new cookies, receive notifications of new cookies, and disable existing cookies. Browser help menus or websites like www.allaboutcookies.org can guide you on managing cookie settings for your specific browser. Mobile device settings may allow you to restrict certain information obtained by automated means from being shared with app developers or operators like us. Please note that without cookies or similar automated tools, you may not be able to utilize all features of our Services.
The following types of cookies and similar technologies may be used on our Services:
First-Party Cookies Essential for Service Functionality:
We use first-party cookies to enable essential functions of the Services. These cookies keep track of your specified preferences, access your information for customized content when you log in, and manage service security.
First- and Third-Party Web Analytics Cookies:
Our Services may use third-party online analytics services. The providers of these services use automated technologies to collect data (such as email addresses, IP addresses, cookies, and device identifiers) to evaluate, for example, the usage of our Services and diagnose technical issues. Our Services may also use Full Story analytics cookies and similar technologies (local storage) to collect technical information from your device (such as IP address, device and operating system type, browser, and approximate geographic location based on your device’s IP address). This information helps us understand how you use our Services, troubleshoot issues, and improve their quality.
First- and Third-Party Advertising Cookies:
We and certain third parties may collect information about your online activities to provide personalized advertising about products and services. If we participate in advertising networks, you may encounter our ads on other websites or mobile apps. These networks track users’ online activities over time using automated means, including browser cookies, web beacons, device identifiers, server logs, and similar technologies. They use this information to display ads tailored to individual interests, track user activity across websites and apps, and build profiles of users’ online activities. Our ad networks may collect data about visits to our Services and other participating websites and apps, such as viewed pages or ads and actions taken. You can opt-out of ad network interest-based advertising in the U.S. by visiting http://www.aboutads.info/choices and http://www.networkadvertising.org/choices/. For the European Union, visit http://www.youronlinechoices.eu. Please note that our Services do not respond to “do not track” signals from browsers.
Third-Party Features to Improve Service Interactivity:
Our Services may support certain third-party services, including social sharing buttons (such as Facebook, Google, Instagram, Pinterest, Twitter, and YouTube). These features use third-party cookies placed directly on your device by those services. The privacy practices of these third parties, including their information collection, are governed by their respective privacy notices. Flexpress is not responsible for these third parties’ information practices.
Our Services may utilize chatbots to provide automated customer assistance. Chatbots communicate with you using text on a digital message interface and artificial intelligence. Chatbots employ automated decision-making processes to determine appropriate responses based on your queries. They may receive message logs containing details of your account (such as username, email address, phone number, and address) and any content you submit through the chatbot for customer support purposes. If an outsourced chatbot vendor is used, the vendor will retain the message content, responses, and outcomes. This information is retained solely to provide customer support and enhance chatbot services’ quality.
Apart from the limited Flexpress-related purposes stated in this Privacy Statement, we do not disclose your personally identifiable information to external parties. We neither sell nor rent your name, billing
or mailing address, email address, phone number, or any other personally identifiable information to third parties.
However, certain personally identifiable information provided to Flexpress may need to be disclosed to fulfill our services. For example, shipping information required by carriers must be shared to facilitate order delivery. We may also engage third-party service providers, such as website hosting, programming development, transaction processing, and statistical analysis. These service providers may require access to personally identifiable information strictly for service delivery or legal compliance. We do not authorize these service providers to use or disclose the information except as necessary for service provision or legal requirements.
As we continue to grow our business, we may sell or acquire businesses or assets. In the event of such transactions, personal and other information provided to us or collected about you may be included as part of the transferred assets.
We may also disclose information about you in the following circumstances: (1) if required by law or legal process (e.g., court order or subpoena); (2) in response to requests from government agencies, such as law enforcement authorities; (3) to establish, exercise, or defend legal rights; (4) to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) with your consent.
Your Rights and Choices
We provide certain choices regarding the personal information we collect about you. If you have created an account, you can manage your communication preferences by logging into your account and accessing “Communication Preferences.” As allowed by applicable law, you can also object to the use of your personal information for direct marketing purposes and unsubscribe from our marketing mailing lists. To exercise these options, follow the “Unsubscribe” link in our emails, send STOP to the provided short code number, or contact us as specified in the How to Contact Us section below. Please note that essential operational emails related to transactions and account-specific matters will still be sent even if you unsubscribe from marketing emails.
Depending on your jurisdiction, you may have additional rights, including: (1) accessing the personal information we hold about you; (2) updating, correcting, amending, or erasing your information; or (3) requesting restrictions on the use of your personal information. To exercise these rights or file a complaint, please contact us as specified in the How to Contact Us section below.
California residents can refer to our “California Privacy Statement” for more information about privacy rights specific to them.
Other Online Services and Third-Party Features
Our Services may include links to other online services and websites for your convenience and information, as well as third-party features like apps, tools, widgets, and plug-ins. These services, websites, and third-party features operate independently from us. The privacy practices of these third parties, including their information collection, are governed by their respective privacy statements. We are not responsible for the information practices of these third parties, except for our own affiliated entities.
Retention of Personal Information
We retain the personal information you provide for the duration of our relationship and a reasonable period required to comply with applicable statutes of limitations or legal obligations.
How We Protect Personal Information
We implement administrative, technical, and physical safeguards to protect the personal information we collect through the Services against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Children’s Personal Information
Our websites primarily serve business-to-business purposes and transactions. We do not intend to collect
How to Contact Us
If you have privacy-related inquiries or wish to exercise your privacy rights, please contact us at:
4410 Spring Valley Rd
Dallas, Texas 75224
Attn: Privacy Officer
In compliance with applicable law, email or postal mail data requests may require additional documentation to verify your identity.